Last updated: May 25, 2025

In this policy, “Redland” refers to Redland Pte. Ltd., with UEN number 202304648K (hereinafter collectively referred to as “we,” “us,” or “our”).We operate the websites (collectively referred to as the “Website”), mobile applications (collectively referred to as the “App”), as well as our social media pages, products, and/or services.The Website, App, social media pages, products, and/or services are collectively referred to as our “Services.”

This Privacy Policy, along with the applicable “Terms” (defined in the Appendix) and any other contractual terms applicable between you and us, sets out how we use, disclose, and process personal data (as defined below) that we collect from you or that you provide to us. It also explains the types of personal data we collect, how we ensure its security, and how you can access or modify the personal data we hold about you. Links to our Websites, Apps, and relevant terms are provided in the Appendix.

By accessing, subscribing to, using, or entering into an agreement for any of the Services, you acknowledge that you have read and agree to this Privacy Policy. This Policy should be read in conjunction with the Terms and any other applicable documents for the specific Services you use.

In this Policy, "personal data" refers to data that identifies an individual (whether true or not) from that data alone or when combined with other accessible information.

Unless restricted by applicable local privacy laws, by using or interacting with our Services, you consent to the use, processing, and disclosure of all personal data you may provide, as described in this Policy. Your continued use of the Services signifies your agreement to comply with all relevant laws, including local privacy legislation and country-specific provisions.

However, these Services are not intended for individuals who have not reached the legal age (e.g., minors), or those who are unable to manage their own affairs and/or are mentally incapacitated. If you fall into any of these categories, you must immediately cease using the Services.

To ensure the proper management, protection, and processing of your personal data, we regularly review our policies, procedures, and processes.We may amend this Privacy Policy at any time by posting a revised version on our Websites and Apps. If you continue to use our Services after such changes take effect, you will be deemed to have acknowledged and agreed to the updated Privacy Policy. We encourage you to periodically review our Websites and Apps for updates.

When you use our Services, we collect information from you, your device, and your interactions with the Services. Some of this information may directly identify you or may be used, in combination with other data, to identify you.

If you choose not to provide certain personal data (marked as required in our forms/documents), you agree that we may not be able to provide you with our Services, even if there is an agreement between us.

We typically do not collect sensitive personal data as defined under local privacy laws when providing our Services. Unless we explicitly request it, please do not send or provide any sensitive personal data while using the Services. Any sensitive personal data you disclose will be considered as your full consent for us to process that data for the purposes described in this Policy, regardless of the reason you provided it.

2.1 Information You Voluntarily Provide。We collect personal data you provide to us, such as your name, contact information, payment/financial details, information about your residence or property, and the Services you are interested in. This may occur when:

• You engage in a transaction related to the Services;
• You register or apply for an account on the Services;
• You contact customer service or sales teams for support or inquiries;
• You subscribe to any of our Services or register for email notifications and/or newsletters through the Services;
• You access any of our Services via social networks (e.g., Facebook) or digital platforms (e.g., Google or Apple);
• You communicate through the Services with real estate or home service professionals (e.g., agents, lenders, property managers, investors, developers, etc.);
• You complete other forms or transactions, such as surveys, research requests, promotions, contests, or applications for rental housing and background checks;
• You post or contribute content through our Services.

You may also provide information about third parties through the Services (e.g., when you share real estate listings with others via email, phone, WhatsApp, or in-app notifications). By providing such information, you represent and warrant that you have obtained the third party’s consent to share their personal data with us for the purposes outlined in this Privacy Policy.

2.2 Cookies, Pixels, and Other Tracking Technologies

When you visit and use our Services, we and our partners use various technologies to automatically collect information, including cookies and similar tools. Cookies are electronic data fragments that can be transferred to your computer or device to uniquely identify your browser. When you use our Services, we or our partners may place one or more cookies on your device or use other technologies with similar functionality.

We and our partners may use cookies to associate your activity on the platform with information stored about you (in your profile or prior interactions), such as your preferences. Cookies help us improve the quality of the Services we provide by identifying relevant information for you, tracking usage trends, measuring ad effectiveness, or storing information you want to retrieve regularly (e.g., favorite properties or search settings). You may configure your browser to reject cookies based on its instructions. However, disabling cookies may limit the functionality of many Services.

Some of our web pages may also include pixels—electronic files used to count visitors, track cross-site activity, determine how users interact with our emails, identify cookies on the device, or gather related data. For example, we may set a pixel after you view a listing to track whether it was relevant when providing recommendations. Through these pixels and cookies, we collect information such as your browser type, pages visited, time of visit, IP address, and the site you visited before accessing our Services. We also collect device information such as hardware model, operating system and version, unique identifiers, mobile network info, and browsing behavior.

We also allow certain third parties to collect information about your online activity via cookies and other technologies when you use our Services. These third parties include:

• Business partners, who collect information when you view or interact with their advertisements through our Services;
• Ad networks, which collect information about your interests when you view or interact with their advertisements across many websites on the Internet.

The information collected by these third parties is non-personally identifiable and is used to infer your characteristics, interests, or preferences, and to display advertisements that are relevant to you across websites, apps, and the wider Internet.

Many of the third parties permitted to collect information on our Websites and Apps are members of the “Network Advertising Initiative.” You may opt out of targeted advertising services via the unified opt-out platform they provide. To opt out, you can manage the types of cookies allowed through your browser settings, including completely blocking all cookies. For information on how to manage cookies in your browser, please refer to your browser’s help section.

2.3 Mobile Device and Mobile Browser Information

You may adjust the privacy and security settings on your mobile device and browser to control the use of cookies and the sharing of certain information (such as your device name or the language used on your mobile device). Please refer to the instructions provided by your mobile service provider or device manufacturer.

2.4 Location Information

If location services are enabled on your mobile device, we may collect your device’s location in order to provide you with location-based information and advertisements. If you prefer to disable this feature, you may turn off location services on your mobile device.

2.5 Email Management

You may receive emails from us for various reasons — for example, if you perform certain actions through our Services, subscribe to periodic reports, or list properties for sale or rent and receive messages from interested parties. If you have an account with us, you can update your preferences via your account settings. You may also manage the types of communications you receive by following the instructions included in our emails.

Please note that even if you unsubscribe from certain types of emails, we may still contact you regarding important transactional or administrative matters.

We collect, use, disclose, and/or otherwise process your personal data for purposes that depend on the specific context, and thus may not all be listed below. However, when obtaining your consent, we will inform you of such purposes, unless local privacy laws permit the processing of your personal data without your consent.

We may collect and use your personal data for the following purposes:

3.1 3.1We may collect, use, disclose (including to our affiliates and subsidiaries), and/or otherwise process your personal data (or engage third parties to process your personal data on our behalf, such as Google Analytics) for the following purposes:

(a) When you use our services in any capacity, we may process your personal data to：

• Provide, operate, and manage our services;
• Improve your browsing experience through personalized services, such as auto-filling forms on our website and applications when you submit inquiries to specific real estate agents;
• Verify your identity when you register or log into our services, create, manage, and update your account, and support your use of our services;
• Respond to your inquiries or requests, and follow up on complaints or feedback regarding the use of our services;
• Send you general information through various communication channels (including but not limited to email, voice calls, SMS, WhatsApp, and app notifications), including marketing communications where your consent has been obtained;
• Facilitate communication between you and other users (including agents, contractors, and other third parties) through our services;
• Perform office and operational administrative tasks;
• Contact you for surveys, research, and feedback regarding our services;
• Offer you opportunities to participate in promotions, contests, and exclusive offers, and/or distribute rewards related to such activities;
• Conduct data analysis, testing, and research, monitor and analyze usage trends, develop new products and services, and improve existing ones;
• Enable your participation in interactive features of our services at your election;
• Fulfill obligations or exercise rights under contracts with you and engage in relevant legal proceedings;
• Notify you about changes to our services;
• Comply with all local privacy laws and directives or requirements from local or foreign regulatory, governmental, tax, law enforcement, or other authorities;
• Seek professional advice, including legal counsel;
• Protect the rights, property, and safety of ourselves, our affiliates and subsidiaries, service users, and other relevant parties;
• In connection with commercial asset transactions (e.g., purchase, sale, lease, merger, consolidation, or any other form of acquisition, disposal, or financing of an organization, its parts, business, or assets) where we are or may become a party;
• And any other purposes notified to you at the time of obtaining your consent (as detailed in Section 3.5 below).

(b) If you use our services as a third-party service provider, we may process your personal data to:

• Verify your identity, conduct necessary validation or onboarding processes as we deem appropriate, and perform further reviews as needed;
• Enable you to provide relevant services, including relaying user orders to you;
• Process, facilitate, and complete payments owed to you for services rendered;
• Address and respond to user feedback regarding your services.

(c) If you use our services as a real estate or home services professional, we may process your personal data to:

• Verify your identity, conduct necessary validation or onboarding processes as we deem appropriate, and perform further reviews as needed;
• Enable you to list and manage properties on the platform and provide services to our users;
• Promote and advertise your services, including offering a "Recommended Agent" feature;
• Process, facilitate, and complete payments required from you;
• Assist your participation in training courses organized by us;
• Address and respond to user feedback about you.

3.2 If you request information from any third party through our services, you should review their privacy policies to ensure you are satisfied with how they protect and use your personal data. We are not responsible for any personal data you provide to these third parties in your requests. Who We May Disclose Your Personal Data To

3.3 Depending on the type of services you use, we may share your personal data with our affiliates, subsidiaries, service providers, and other relevant parties. This is to enable them to:Provide our services to you on our behalf; and Assist us in delivering the services you request.

Examples include:

When you submit an inquiry, we may disclose your personal data to real estate agents, developers, or anyone listing properties or advertisements on our website;

When you request products or services from us or our service providers, we may share your personal data to enable them to provide such products or services or assist us in doing so.

3.4 We may share your personal data with our professional advisors or third parties for reasons including:

Compliance with legal obligations or requirements under local privacy laws;

Enforcement or application of our Terms of Service;

Protection of our rights, property, and safety, as well as those of our affiliates, subsidiaries, other users, and third parties;

In connection with actual or prospective legal proceedings;

Related to commercial asset transactions (e.g., purchase, sale, lease, merger, or similar transactions involving assets or businesses where we are or may become a party).

3.5 We will not disclose your personal data to third parties for direct marketing purposes without your explicit consent. By registering via our forms (online or paper), you consent to the disclosure of your personal data to third parties to receive marketing communications.

3.6 Call Blocking Clause

4.1 You must ensure that all personal data submitted to us is complete, accurate, truthful, and error-free. Failure to do so may result in our inability to provide the services you request.

4.2 If your personal data may be used by us to make decisions affecting you or disclosed to other organizations, we will take reasonable steps to ensure its accuracy and completeness. However, this also means you must promptly inform us of any changes to the personal data you initially provided. If you fail to update your data and we rely on inaccurate or incomplete information, we will not be liable.

4.3 We will implement reasonable technical and organizational measures to prevent loss, misuse, or alteration of your personal data.

4.4 Our employees, contractors, agents, and service providers involved in our information systems are obligated to maintain the confidentiality of your personal data.

4.5 We periodically review and update our security measures based on available technology. However, please note that internet transmission is not entirely secure. While we strive to protect your personal data, we cannot guarantee absolute security for data transmitted via our services. All transmissions are at your own risk. Additionally, we are not responsible for unauthorized third-party use of your personal data due to factors beyond our control.

4.6 If you are provided with (or set) a password to access our services or specific parts thereof, you are responsible for keeping it confidential. We advise against sharing your password. We will never ask for your password outside of logging into our services.

4.7 We strongly recommend that you take steps to protect your personal information, such as using strong passwords, logging out and closing browsers after using our services on shared or unsecured devices.

5.1 Withdrawing Consent. You may withdraw:

Your consent for us to use your personal data;

Any consent to receive direct marketing updates from us; and Any consent to disclose your personal data to third parties for marketing communications. To do so, contact us at: propseek.sg@gmail.com or adjust your consent settings via your account on our websites and apps.

Depending on the nature of your request, we may no longer be able to provide our services, which may result in the deletion of your account(s) with us. Upon receiving your notice, we will inform you of the potential consequences of withdrawal, including but not limited to termination of any agreements with us and any breach of contractual obligations. In such cases, we expressly reserve our legal rights and remedies.

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Thereafter, we will seek to destroy, permanently delete, or anonymize the data.

7.1 We operate in multiple countries and may temporarily store, process, or transfer your personal data to any country where we or our service providers are located, to enable us to use your personal data in accordance with this Privacy Policy, our Terms of Service, and other documents applicable to the specific services you use.

By providing your personal data to us, you consent to its storage outside your country of residence for the purposes stated above.

7.2 We will take all reasonably necessary steps to ensure your personal data is transferred in compliance with relevant local privacy laws.

Our services may occasionally include links to websites of partners, networks, and vendors. We also allow certain third parties to display applications and/or widgets within our services to enable interaction and content sharing, such as social media buttons (e.g., Facebook "Share" and "Like," Twitter, Pinterest, and Google+). These linked sites, applications, and widgets are not under our control, and we are not responsible for the actions of companies linked to our website/apps or their data collection via third-party applications/widgets. When clicking links to external sites, note that they have their own privacy policies, for which we assume no responsibility. Please review and agree to their privacy policies and terms before submitting personal data.

We are not responsible for personal information you voluntarily disclose or display while using our services or information provided through channels not operated by us.

If you require further information about how we handle your personal data, please feel free to contact our Data Protection Officer at: propseek.sg@gmail.com