Delete account
The fastest way is in the app: Me → Settings → Delete account. If you cannot use the app, submit a request here.
This page applies to the PropSeek app (Android package name com.xingqian.propseek); for the operator and contact details, see chapters 1 and 16 of the Privacy Policy.
Delete in the app
- Open the PropSeek app and go to "Me"
- Open "Settings" and choose "Delete account"
- Confirm your identity and submit the request
Deleting on the web is not available yet. Please use the in-app steps above. If you cannot use the app, email us from your registered address and our support staff will verify and handle it by hand: support@propseek.homes
What gets deleted
- Account profile and sign-in methods
- Saved listings, saved searches and alerts
- Listings you published
- Chats and enquiries
What gets kept
Records that the law or safety rules require us to keep (for example reports and how they were handled) are kept for the period below, then deleted.
| Data | Retention |
|---|---|
| Verification originals (ID and property documents) | Deleted 90 days after the review decision |
| Chat messages | 12 months after the last conversation activity; reported threads 12 months after case closure |
| Contact events and inquiries | 24 months |
| Orders and invoices (after the paid phase) | 5 years (IRAS record-keeping requirement) |
| Back-office audit records | 3 years |
| Raw analytics events | 13 months, then aggregates only |
| Device information | With the account; deleted 13 months after last activity |
| Listing videos | Deleted 90 days after the listing is let, expired, or removed |
| Public data mirror (raw layer) | Last 12 batches per dataset; the canonical layer keeps full history |
| OTP records | 30 days |
| Personal data of deleted accounts | Deleted within 30 days after the cooling-off period ends |
Legacy accounts (2.1.3 and earlier)
Legacy account data lives in the old system and is not shared with the new PropSeek system. Email us from the legacy account's registered address and say you want it deleted; our support staff will handle it by hand in the old system (within the PDPA 30-day cap, targeting 7 days): support@propseek.homes