PropSeek Terms of Service
| Item | Value |
|---|---|
| Version | v1.0 |
| Effective date | 2026-10-13 |
1. Scope and acceptance
1.1 These Terms of Service ("Terms") apply to your access to and use of the PropSeek mobile application (the "App") and the website https://propseek.homes (the "Website"), together the "Platform".
1.2 By registering, signing in or using the Platform, you agree to these Terms and to:
- the Privacy Policy (
/privacy) - the Community Guidelines (
/community-guidelines) - the Listing Terms (
/listing-terms, for listers) - the Cookie Notice (
/cookies, for the Website) - the Platform Identity Statement (
/platform-identity) - the DPO and Data Breach Notification Terms (
/dpo-breach)
1.3 If you do not agree, please stop using the Platform.
1.4 You must be at least 18 years of age to register an account.
2. Operator and platform identity
2.1 The Platform is operated by Redland Pte. Ltd. (UEN 202304648K, "we" or "us").
2.2 The Platform is an advertising and information platform, not a property agency. We only publish and distribute listing advertisements and do not do estate agency work as defined in the Estate Agents Act 2010. See the Platform Identity Statement.
2.3 We keep three lines: we do not introduce or negotiate for any party; we do not charge fees tied to a deal; we do not hold rent or deposits.
3. Accounts
3.1 You can browse public listings without signing in. Saving listings, saving searches, contacting listers and listing a property require sign-in.
3.2 You sign in with one of Apple, Google, WhatsApp or email. After sign-in you must bind a mobile number with a WhatsApp verification code before entering the App. One mobile number can be bound to one account only. We do not send verification codes by SMS.
3.3 You are responsible for activity under your account and for keeping your sign-in method secure. Contact us at once if your account is misused.
3.4 Information you provide must be true and accurate. False information may lead to restricted features, removed listings or account termination.
4. Lister verification
4.1 The Platform labels listers by level:
| Level | Meaning |
|---|---|
| L1 | Mobile number bound and verified |
| L2 Agent | CEA registration number entered, checked against our mirror of the public CEA register, and confirmed by the agent |
| L3 Owner (if owner listing is opened) | Identity and ownership or letting eligibility documents reviewed by staff |
4.2 CEA check: if all register details match, the check passes. If they do not match or the register has not yet updated, the account is let through as "Details under review" (provisional) and reviewed by staff on the next business day. If the entered number does not match the name on the register, it is reviewed the same day. If the check fails, the agent's listings are taken down and the agent may appeal once.
4.3 We do not use Singpass, CorpPass or Myinfo.
4.4 A verification level only shows the result of our check of submitted details. It is not a guarantee of any listing, tenancy or party's performance.
5. Services
5.1 The Platform provides: listing browsing, search and map search, listing details, saved listings and searches, contacting listers (phone or WhatsApp link-out), listing publication and management, a letting rules self-check, guides and anti-scam content, reporting and blocking.
5.2 The following features are off at launch and may be opened by us later: owner listing, in-app chat and in-app viewing booking. If a feature is opened, the related terms in these Terms and the referenced documents apply.
5.3 We may adjust, open or close features and update these Terms where needed.
6. Lister terms
6.1 Listing a property is subject to the Listing Terms, including genuine listings, one unit one code, the owner consent declaration, required advertising particulars, validity and takedown rules, and the special rules for listing before the current tenant moves out.
6.2 The required particulars on agent listings (agent name, CEA registration number, contact number, agency name and licence number) are filled in automatically from verification data and cannot be changed by the lister.
7. User content and community rules
7.1 Content you post on the Platform must follow the Community Guidelines.
7.2 We may hide or remove content, restrict features or ban accounts for breaches, and we provide an appeal route.
8. Prohibited conduct
You must not:
- post false, outdated, duplicate or inaccurate listings;
- use another person's identity, CEA registration number, ownership documents or owner consent;
- ask anyone to pay a holding fee, deposit or any other money before a viewing, including asking for a deposit first because "the current tenant is still living there and the unit cannot be viewed";
- collect money in the Platform's name;
- scam, harass, discriminate, threaten or post other unlawful content;
- post images showing identity documents, contact watermarks or anything else that breaks the Listing Terms;
- interfere with the Platform (scraping, reverse engineering, bulk registration, malicious requests, bypassing rate limits);
- use Platform data or content commercially without permission;
- break applicable law, CEA guidelines or the Estate Agents Act 2010.
9. Fees
9.1 The Platform is currently free for tenants, owners and agents. We charge nothing for verification, listing or anything else.
9.2 If we introduce paid features in future, we will update these Terms and notify you in advance. Paid terms will be those published at that time.
10. Intellectual property and third-party content
10.1 The Platform software, interface, brand and our own content belong to us or the relevant rights holders.
10.2 Content you post belongs to you or the relevant rights holders. You grant us a non-exclusive, royalty-free licence to use it as needed to run the Platform, display listings and provide the service. The licence ends when the listing is taken down or your account is deleted, except where the law requires us to keep it.
10.3 Public data shown on the Platform (HDB, URA, CEA and others) is used and attributed under its own licence. See Section 7 of the Platform Identity Statement.
10.4 Map features on the Platform use Google Maps. By using them you agree to the Google Maps/Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps/) and the Google Privacy Policy (https://policies.google.com/privacy).
11. Privacy and data
11.1 How we handle personal data is set out in the Privacy Policy and the DPO and Data Breach Notification Terms.
11.2 How to access, correct, withdraw consent, export and delete is set out in the Privacy Policy. You can also start account deletion at https://propseek.homes/account-deletion.
12. Disclaimers
12.1 Listing information is provided by listers. We review and spot-check listings, but we do not guarantee that information is true, accurate or complete, and we do not take part in negotiation, signing or performance between you and a lister.
12.2 We do not collect rent, deposits or any other money, we are not a party to any tenancy, and we are not responsible for tenancy performance, property condition or deposit refunds.
12.3 Tools such as the letting rules self-check and stamp duty calculator are for reference only and are not legal, tax or financial advice.
12.4 CEA registration information and public market data are provided "as is". We mirror and check them, but we recommend you verify through official channels such as the CEA Public Register.
12.5 Disputes between users are for the parties to resolve. We handle reports under the Community Guidelines and cooperate with lawful requests from authorities.
13. Limitation of liability
13.1 To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss arising from use of, or inability to use, the Platform.
13.2 Our total liability for any event is limited to the maximum extent permitted by applicable law.
13.3 This section does not exclude liability that cannot be excluded by law.
14. Indemnity
14.1 If your breach of these Terms, the Listing Terms or the Community Guidelines, or content you post that infringes a third party's rights, causes us claims, losses or costs, you must compensate us for them and for reasonable costs.
15. Changes, suspension and termination
15.1 We may maintain, upgrade, adjust or withdraw Platform features and suspend some or all services where needed.
15.2 You may stop using the Platform and delete your account at any time.
15.3 If you breach these Terms or the law, we may restrict features, take down listings, or suspend or terminate your account, and we provide an appeal route.
16. Appeals and feedback
16.1 If you disagree with a listing takedown, an account action or a verification result, you may appeal once through the route stated in the notice. We will review and reply.
16.2 For concerns about data handling, contact the DPO (see the Privacy Policy).
17. Governing law and disputes
17.1 These Terms are governed by the laws of the Republic of Singapore.
17.2 Disputes will first be discussed in good faith. If not resolved, they are subject to the exclusive jurisdiction of the courts of Singapore.
18. Changes to these Terms
18.1 We may revise these Terms. Material changes will be announced in the App or on the Website, and notified separately where needed.
18.2 Continued use after a change takes effect means you accept the revised Terms. If you do not agree, stop using the Platform; you may delete your account.
19. Contact
- Support: support@propseek.homes
- Data Protection Officer (DPO): dpo@propseek.homes
- These Terms are published in Chinese and English. If they differ, the English version prevails.